EVOLUTION OF ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT OF SERVICES IN THE DIMENSION OF TURBULENCE

Abstract

This research undertakes an examination of the pivotal driving forces that have shaped the progression of e-government in Ukraine, specifically during the pre-war and wartime phases. An in-depth analysis is provided of the fundamental aspects of the Strategy for Reforming Public Administration of Ukraine, effective until 2022, along with the State Strategy for Regional Development extending to 2027, and a variety of other pertinent legislative frameworks that constitute the bedrock of e-government advancement within the nation. Furthermore, the paper identifies critical obstacles and challenges that emerge during the course of implementing the e-government strategy. The study highlights the significance of e-government's role during times of conflict, acknowledging its value as a potent instrument for enacting administrative reforms, bolstering governmental anti-corruption initiatives, and propelling national projects forward. It is acknowledged that while advancements have been achieved in sectors such as information technology infrastructure, communication networks, and internal automation within the public sphere, Ukraine still needs to catch up in terms of comprehensive e-government deployment and the delivery of electronic services. Objective. The purpose of the article is monitoring the evolution of the implementation and development of e-government in providing services to citizens in the dimension of turbulence. Methods. The work used general scientific methodological principles. The study is based on an analytical method to study the essence of e-government technologies and their role in the public administration system. The authors resort to a thorough analysis of published scientific works, provisions of regulatory legal acts, as well as practical experience in the implementation of information technologies by state authorities and local governments. Results. E-government and communication tools in the public sector are key, significantly increasing the efficiency and ease of obtaining public services, which, in turn, has a positive impact on the dialogue between authorities and citizens. Therefore, web pages, mobile applications, and digital platforms are becoming increasingly important means of interaction between people and government institutions, providing convenience and speed in an environment of constant change. Scientific novelty. Тhis study of e-government and communication technologies in public administration is determined by a number of aspects: the work provides a comprehensive analysis and a substantiated assessment of a wide range of technological tools for e-government and communication. Key elements are considered, including electronic document management, online platforms, mobile applications and electronic services. The focus is on innovative approaches and unique solutions that have the potential for practical application in the context of dynamically changing public administration. Practical significance. The study establishes that a shift towards citizen-focused governance, underpinned by information and communication technologies, represents a long-term endeavor demanding a robust strategy that defines the architecture and objectives of this transition. The paper argues for the necessity of project-based initiatives designed to both develop and implement cutting-edge technologies with the objective of encouraging citizen participation in decision-making processes, ultimately with the goal of bolstering public confidence in governmental bodies and the execution of their policies. In summation, the realm of e-governance presents abundant opportunities for future academic investigation, particularly in the context of devising methods for Ukraine's post-war economic recovery.